AI Assistant for an Electronics E-shop
Deployment of an AI chatbot for customer support. Automated responses to 78% of inquiries, integrated with the order management system.
Electronics e-shop
Project client
Challenge
An e-shop processing 200+ orders per day. The customer support team was unable to keep up with repetitive inquiries — order status, returns, warranty claims. Average response time was 4 hours.
Solution
An AI chatbot built on GPT-4o with RAG over the FAQ, terms of service, and product catalog. Connected to the order management system via API for real-time order status updates. Automatic escalation to a human agent when confidence is low.
Results
- 78% of inquiries resolved automatically
- Response time reduced from 4 hours to 15 seconds
- CSAT up by 12 points
- Savings of ~60 hours per month for the support team
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